Frequently Asked Questions
Can Student Life help me plan a weekend trip?
The Department of Student Life is here to help you with your adjustment to University life and life in Madrid. However, we aim to give students the tools you need to be independent in Madrid.
Student Life has information on file for the most commonly visited cities in Spain and the rest of Europe, but we encourage students to use the Internet to carry out your own research.
Student Life can also refer you to area travel agencies who have worked with our students in the past.
What if I forget to take my passport on a trip?
Remember that a US drivers’ license is not an appropriate for of ID for air travel. Students have been known to board flights with just their license, but then have trouble returning to Madrid.
The University cannot work in an official capacity to circumvent travel laws. Therefore, students will have to make sure that you have all of the appropriate travel documents needed and that they are valid throughout the length of your trip.
What do I do if I am pickpocketed and my wallet is stolen?
It is important that you make a copy of your passport (including the visa page) and both sides of your credit cards. Keep these copies separate from the originals. In case the originals are stolen, be sure to call the numbers on the back side of your credit cards right away to cancel the accounts. You may call them collect. ATT’s toll free number for collect calls is 900 99 00 11.
Be sure to file a police report (denuncia). You may do this in English by calling 902 102 112 between the hours of 8.00 am and 12 am (midnight).
To pick up the police report, give them the address to the Chamberí police station. It is on Calle Rafael Calvo, 33 (Line 5: Rubén Dario; Line 7 or 10: Gregorio Marañón).
To replace a passport, you will have to contact your country’s consulate in Madrid. The US embassy’s website is www.embusa.es.
Is there a “lost and found”?
Yes. Valuables such as mobile phones, keys, jewelry, USB sticks, etc. are kept in Student Life. Other articles are kept in the lost and found shelf located in the Student Center in the basement of Padre Rubio Hall.
Can I send a fax from the university? How much does it cost?
Yes. You may send a fax from Student Life. The cost is 50 cents per page within Spain and 1 Euro per page outside of Spain.
You may also receive faxes. The fax number for Student Life is 91 533 82 03.
Can I make a doctor’s appointment myself?
Yes you can. You can call Dr. Borrás, the English-speaking general practitioner SLU Madrid works with, by calling 91 576 9901.
Student Life has information on other doctors who accept Multi Sanitas insurance.
You can also visit Sanitas’ website at http://www.sanitas.es.
Where can I book a room for our club or society?
Contact Ariadne M. Ferro, the Dean of Students, at aferro@slu.edu
Where will I leave my belongings at Christmas-time or summer holidays?
Being a SLU Madrid Campus student you will get a discount rate to store your belongings at a nearby storage warehouse company with private security access 365 days a year, 24 hours a day.
For more information, please contact Student Life (studentlife@madrid.slu.edu).
University Housing is closed during Christmas break and Easter holidays and all residents must vacate. Residents are allowed to leave their belongings in their room provided that everything is neatly packed away.
What do I do in case of sexual assault?
Call 091 (Police) and go to the closest police station (Comisaría) or to the Servicio de Atención a la Mujer (S.A.M.) of the National Police (Policía Nacional) as soon as possible.
You should not bathe or change clothes before you go to the Police.
Jefatura Superior de policía- S.A.M.
(Comunidad de Madrid)
C/ Dr. Federico Rubio y Galí, 55
Madrid.
Tfno: 91- 322 35 55
Afterwards, the Police will escort you to the nearest hospital. It is advisable that you ask a trusted friend to accompany you.
You can also call our counselor who is on-call for emergencies at: 609 269 323